Requirements

Proven experience in a Service Delivery Manager, Service Lead, Managed Services Lead, or similar leadership role within IT services or managed services
Strong understanding of enterprise application environments and IT project delivery - ideally with Salesforce ecosystems and customer-centric platforms
Experience leading customer-facing service organizations and international delivery teams
Strong customer management and stakeholder communication skills
Commercial mindset with experience driving renewals, upselling opportunities, and service growth
Solid understanding of IT service management frameworks and operational governance
Experience managing SLAs, KPIs, incident management, problem management, and service improvement plans
Strong leadership, organizational, and decision-making abilities
Experience working with clients in the consumer goods industry is highly preferred
Excellent communication skills in English

If you enjoy combining customer excellence, operational leadership, and business growth, we would love to hear from you.

Service Lead (m/f/d) AMS