The role of Customer Service Manager (d/m/w) at Airbus in Hamburg Finkenwerder offers you the opportunity to take a leading position within the Transformation & Digital team of Customer Services Operations. This position involves leading and contributing to cross-functional projects, ensuring the delivery of complex initiatives, and guiding teams towards achieving significant organizational goals.

Key responsibilities include:

Leading and contributing to transversal projects within the department’s project portfolio.
Defining, implementing, and steering project teams/organizations throughout all phases, including cross-functional teams in matrix structures.
Ensuring robust project planning, establishing business cases, and delivering milestones as per the defined plan and department’s standards.
Maintaining active risk and opportunity management to secure project success.
Preparing concise decision-making and review documentation for management presentations.
Communicating project statuses, progress, and risks effectively to stakeholders.
Integrating lessons learned and advocating simplification and optimization in processes.

Voraussetzungen

To succeed as Customer Service Manager (d/m/w), you must possess outstanding analytical capabilities, robust organizational skills, and the ability to thrive under pressure. You should also excel in multi-tasking and maintaining composure in challenging timelines.

Requirements include:

A Bachelor’s degree in Engineering, Information Systems, International Management, Business Administration, or related fields.
3 years of experience in stakeholder management, project leadership, and customer service.
Proven expertise in project and process management, risk management, and change management.
Comfortable working with tools like SAP, Google Workspace, and potentially Skywise.
Negotiation-level English skills; German and French are advantageous.
Demonstrated ability to work in multidisciplinary, international teams with professionalism and a collaborative spirit.
Availability for occasional travel, around 4-6 times a year.

Benefits

A permanent contract ensuring job stability
An above-average salary that aligns with equal pay principles
A manageable 35-hour workweek for balanced professional and personal life
Flexibility in handling extra work hours, with options for time off or monetary compensation
Potential for long-term employment at one of Germany’s leading aviation companies

Customer Service Manager (d/m/w) AIRBUS