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(Automotive) Voice of Customer Analyst (m/f/d)

Stellen-ID: 21932
Standort: Frankfurt am Main

We are searching intelligent and innovative employees. If you are interested in working for a dynamic company with flat hierarchy, we look forward to receiving your application.

Your tasks:

Collect, consolidate, and analyze customer feedback from multiple channels (e.g., mobile app, incar systems, surveys, social media) to identify patterns, themes, and critical issues
Categorize and prioritize issues according to severity and business impact; coordinate follow-up actions, maintain tracking records, and support escalation procedures
Support the planning, execution, and documentation of functional acceptance tests for new features and software updates
Prepare reports and presentations for R&D, product management, and quality teams, ensuring feedback is actionable and traceable
Collaborate closely with cross-functional teams, including engineering, product, customer experience, and international partners
Assist in the development and continual improvement of quality processes, feedback loops, and knowledge-sharing within the team
Ideally, support integrating survey feedback into existing backend systems, including understanding of working with APIs to connect data flows smoothly

Your profile

Bachelor’s or Master’s degree in Engineering (Automotive, Electrical, Computer Science), Business Informatics, Business Administration, Psychology, Marketing, Human Factors, or a related field (Alternatively, relevant technical training with automotive or software experience is a plus)
Experience in data analysis, quality assurance, testing, or customer feedback analysis
Familiarity with reporting and analytics tools (Excel, BI, CRM, or ticketing systems such as JIRA or Salesforce)
Experience with survey and feedback platforms (e.g. Qualtrics, Medallia)
Structured, solution-oriented mindset and strong communication skills in English (German and/or Chinese are a plus)
High level of initiative, adaptability, attention to detail, and teamwork orientation
Willingness to travel domestically and internationally as required by the role

You can expect ...

Experience in exciting and international projects
Continuous salary development
Da Vinci Corporate Benefits
On-the-job training and language courses
Appreciation, motivation and commitment

Kontaktdaten für Stellenanzeige
Frau Atefe Sadjadi
Da Vinci Engineering GmbH
Hauptstätter Straße 149
70178 Stuttgart
+49 711 72240 154
job@davinci.de