As a Service Sales Manager, you will collaborate with internal stakeholders to build strong relationships with customers by delivering value-added service offerings that drive sustainable and profitable growth in orders and customer satisfaction.

You will:

Lead pipeline expansion for service sales and aftermarket opportunities by harvesting the installed base, leveraging existing contacts, and conducting focused customer visits.
Partner with Sales & Service leaders to develop and implement key service sales initiatives aligned with customer needs.
Collaborate cross-functionally with Sales, Service, Product Management, Supply Chain, and other key stakeholders to gather customer feedback, shape customer-centric solutions, and continuously refine the service product portfolio to ensure long-term value and satisfaction.
Coordinate and implement new service product launches, including campaign execution, customer presentations, and enhancement of Installed Base (IB) data with support from the Service Team and Product Line.
Manage the SSA (Service Support Agreement) renewal process, maintaining penetration above 45%, and act as the interface between internal teams and customers for SSA execution.
Focus in the first year on increasing SSA penetration, especially for CT Systems, while generating upgrade pipeline opportunities.
Driving Growth campaigns for upgrades and proactively promote SOAR leads to increase conversion through solution-oriented sales.
Provide support and training for service sales teams as needed.
Analyze contribution margin (CM) and profitability on large projects, and report regularly on pipeline, orders, and profitability.
Achieve sales targets transparently and traceably, contributing to revenue, profit, and customer satisfaction goals.
Use the CRM system as a foundation for revenue planning and analysis, ensuring weekly updates.
Travel to meet customers as needed, with the remainder of your time spent working from our office in Wunstorf or your home office in Europe, preferably in Germany.

Applications from people with disabilities are welcome. Applicants with a disability are given preferential consideration in the case of equal qualifications

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