Field Application Specialist (x|f|m) - Remote
We are looking for a Field Application Specialist (x|f|m) home based in Hessen, Bavaria or Switzerland supporting the Incucyte® at Sartorius Lab Instruments GmbH & Co. KG. In this role you are responsible for managing customer support within a designated territory, providing product expertise, application knowledge, training, and technical support to customers. You are the technical expert with extensive market knowledge and support the sales team through seminars, pre-sales discussions and demonstrations.
The team is looking forward to shaping the future with you.
This position is available for full-time.
Grow with us - Your Responsibilities
- Manage and support a designated territory, ensuring customer needs are met
- Build and maintain strong relationships with customers and stakeholders
- Act as the technical expert for Incucyte® in the region, ensuring customer satisfaction
- Conduct Incucyte® product training for customers, both in-person and remotely, as well as follow-up training and workshops
- Provide product application support and troubleshoot customer issues efficiently
- Support sales with instrument and software demonstrations
- Identify necessary reagents and consumables for demonstrations
- Attend customer meetings with sales to discuss product applications
- Provide basic product training to sales colleagues and partners
- Collect and analyze data on product performance and customer feedback
- Collaborate with internal teams to relay customer insights
- Communicate with Service to ensure proper functioning of instruments
- Work closely with sales colleagues to manage the territory
What will convince us
- Bachelors’ degree in life sciences, biology, biotechnology, or a related field
- Ph.D. preferred but not required if have a masters’ degree and several years research lab experience
- Laboratory experience within a relevant area for the Incucyte®, including mammalian cell culture, is essential
- Strong experience of working with microscopes, including confocal microscopes, would be advantageous
- Understanding of life science research with the ability to spot emerging trends
- Excellent written/oral communication and presentation skills
- Strong customer orientation
- Ability to multi-task and meet deadlines
- Ability to effectively interface with product / project / division management
- Proven software skills, e.g. Microsoft Office and Salesforce
- Fluent in English and German and willing to travel up to 60%
As a growing global life science company, stock listed on the DAX and TecDAX, Sartorius offers a wide range of Benefits:
- Personal and Professional Development: Mentoring, leadership programs, Talent Talks, internal seminar offerings , coaching for managers
- Making an impact right from the start: Comprehensive onboarding, including a virtual online platform even before joining, Welcome Workshops, "buddy" as point of contact
- Welcoming Culture: Mutual support, teamspirit and international collaboration; communities on numerous topics, such as coaching, agile working and business women network
We support diversity and inclusion and welcome applications from people of all nationalities, genders, sexual orientations, religions, ages, disabilities and cultural backgrounds.