The Customer Service Coordinator plays a key role in supporting the sales team by managing administrative tasks, ensuring smooth order processing, and maintaining effective communication with customers and internal departments. This position requires strong organizational skills, attention to detail, and the ability to handle multiple tasks efficiently.

Essential Duties and Responsibilities

Processing customer inquiries, orders, and complaints in a timely and professional manner.
Coordinating with internal departments (e.g., logistics, finance, and sales) to ensure efficient order fulfillment.
Maintaining accurate records in the ERP system and updating customer master data.
Monitoring sales orders, tracking shipments, and handling return processes.
Preparing reports and providing insights on sales performance to supervisors.
Supporting the sales team with administrative tasks, including document management and internal reporting.

Keys To Success

Requires established skills to perform a range of day-to-day activities
Requires knowledge and skills gained through formal training or considerable work experience

Supervisory Responsibilities

Has no supervisory responsibilities; manages own workload
Works within established procedures with a moderate degree of supervision
Understands how the assigned duties relate to others in the team and how the team integrates with other teams
Impacts own team through the accuracy and quality of work; follows procedures and receives regular supervision
Uses communication skills to exchange information
Solves routine problems without supervisory approval; evaluates and selects solutions from established options

Requirements and Preferred Skills

0-1 year(s) of experience and background in commercial training, such as Office Clerk (m/f/d) (Bürokauffrau/-mann) or Industrial Clerk (m/f/d) (Industriekauffrau/-mann).
No degree requirements
Proficiency in MS Office and experience with ERP systems.
Fluency in Italian, English, and German (spoken and written). Additional languages are a plus.
Strong Communication Skills: Ability to interact professionally with customers, internal teams, and external partners via email, phone, and other communication channels.
Detail-Oriented Approach: Ensuring accuracy in order processing, documentation, and data management.
Problem-Solving Mindset: Quickly identifying and resolving customer inquiries, complaints, or administrative challenges.
Organizational Excellence: Managing multiple tasks efficiently while maintaining high service levels and meeting deadlines.
Technical Proficiency: Familiarity with MS Office and ERP systems for data entry, order tracking, and reporting.
Multilingual Competence: Fluency in Italian, English, and German to facilitate smooth communication across different markets.
Customer-Centric Attitude: Providing excellent service to enhance customer satisfaction and build strong relationships.
Proactive Collaboration: Working effectively with sales, logistics, and finance teams to ensure seamless operations.

Customer Service Coordinator (German & Italian Speaking)