Shape the Future of Eyewear with Us!
We combine innovation and style with an unmatched selection of brands and the highest quality standards - both online and offline. Be our inspiration at #teamspex!

We are looking for a highly motivated Customer Service Agent (m/f/d) to join our team. You will be the key point of contact for our customers, ensuring they receive the best possible support in Swedish and Finnish, as well as in German and/or English. Your role is to provide outstanding service, resolve inquiries efficiently, and make every customer interaction a positive experience. If you’re passionate about helping others, enjoy problem-solving, and thrive in a dynamic team environment, we want to hear from you!

How you contribute

Customer Support: Provide friendly, effective assistance to customers from Finland and Sweden, as well as in either German or English
Customer Communication: Engage in empathetic and solution-oriented conversations with customers, utilizing your communication skills, sense of humor, and problem-solving capabilities
Issue Resolution: Manage customer inquiries independently and document processes in a clear, organized manner
Process Improvement: Collaborate on the development of new processes to adapt our service to evolving requirements
Long-term Responsibilities: Gradually take ownership of market-specific process flows, becoming the go-to person for these procedures

Requirements

Language Skills: Native-level proficiency in Swedish and Finnish, plus German and/or English at B2 level
Communication Skills: Excellent written and verbal communication abilities, with attention to detail in spelling and grammar
Work Experience: Previous experience in customer service is a plus but not a requirement
Technical Skills: Good knowledge of computer systems and software, and open to learning new tools and systems
Personal Attributes: Empathetic, resilient, and personable, with the ability to stay calm and solution-focused in challenging situations

Your Benefits

Exclusive Vouchers: Start your journey with a €200 voucher for a pair of glasses from our Mister Spex assortment. Plus, enjoy an annual voucher to celebrate each Mister Spex anniversary. Benefit from a 40% discount on our entire assortment for you and your family
Work-Life Balance: Achieve the perfect work-life balance with our flexible and hybrid working model. Bring your dog to the office, work abroad within the EU for up to 6 weeks.
Personal Development: Your growth matters to us. We offer comprehensive onboarding, 360° feedback, access to learning platforms, and specialized training courses
Mental Health Support: Access mental health support through our dedicated partner
Family Support: We support our beloved parents with 10 days of paid vacation for childcare, fully covered by Mister Spex
Sustainable Mobility: We care about your mobility and the environment. Receive a 50% subsidy on public transport or get a discounted bike through our partner
Pension Contribution: Benefit from employer contributions to the company pension scheme
Celebratory Events: Join multiple yearly events to come together and celebrate

Diversity and Equal Opportunity: You Matter to Us!

Diversity and equal opportunity are more than just words to us. Here, you work on equal footing because every contribution counts and is valued. An open feedback culture is key to our collective success. Regardless of your background, gender, religion, disability, age, or identity, we are excited to welcome you. Your personality is our strength!
See you! at #teamspex

Customer Service Agent (FIN/SWE/DE/EN)