Solutions Development Operations Manager – EMEA

As the EMEA Solutions Development Operations Manager, your role is to partner closely with the regional solution development teams to successfully implement, maintain and enhance processes and tools that will empower them to achieve their order intake targets and efficiently deliver solutions and quotations to the customers.

Career Development

Competitive Compensation and Benefits

Pay Transparency

Global Opportunities

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/

About Dematic:

Dematic is a global leader in intelligent intralogistics and material handling solutions. With a rich history of innovation and a commitment to excellence, we provide cutting-edge technology and expertise to optimize our clients' supply chains. We offer an inclusive and collaborative work environment where employees can thrive and make a meaningful impact.

Key Responsibilities:
Leads and manages delivery of harmonized highly automated tools to SD EMEA users (covering the areas of requirements definition, tool development, testing, implementation and training)
Supports the increase in efficiency of the SD processes.
Manages the delivery timeline and budget (if required) of tools and process implementation and improvement projects. Lead Change Controls Boards - work with key stakeholders, manage conflict of opinion and drive solutions to optimize tools and community satisfaction.
Supports users by helping diagnose issues, running training sessions and being a go-to person for tools support within EMEA SD
Support other SD Ops team members/initiatives to ensure the best outcome for all team initiatives. Develops and updates tools where required.
Communicates EMEA needs and prioritizes bugs and enhancements of the group’s tools to tool owners.
Deliver allocated SD operations projects on time and on budget
Lead the projects from scope / requirements definition to user acceptance / training Lead and monitor gathering of feedback and change controls boards for implemented tools and define future developments based on this feedback
Collaborate with functional and global teams to support the delivery of global and regional costing-related priorities and to drive competitiveness and innovation.
Resolve complex operational-related matters, facilitate relationships and always act with integrity
Proactively recommend solutions to improve performance and execution of the processes within SD Drive exchange of ideas, developments and wishes out of the community.
Interface to global roles, such as GSO and GPS where required.
Interact with other EMEA communities to drive harmonization across SD EMEA

Qualifications & Experience:
Experience in a global, fast-paced, innovative, engineering/technology company.
Proven track record of using data and metrics to evaluate needs, drive change and measure impact.
Analytical skills using Excel, SQL database and Power BI
Demonstrated ability to build credibility and confidence with a wide variety of stakeholders
Able to navigate competing priorities, flexible and capable of adapting to a constantly changing business environment
Agile/Scrum experience would be helpful for the role
Customer focus and ability to deliver results
Unquestioned integrity with assertiveness, presence, and confidence

Dematic is proud to provide equal employment opportunities to all employees and applicants. Dematic prohibits discrimination and harassment of any type without regard to race, religion or belief, age, sex, national or ethnic origin, disability status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.