An Oracle Data Centre Technician will be the technical liaison between the technology teams and the Data Centre Environment. You can troubleshoot and solve all but the most complex infrastructure issues. As a skilled troubleshooter on a wide range of Data Centre environments and systems, you understand which issues to escalate to the appropriate resolver groups. You create and maintain documentation on technologies you support. You understand all aspects of the equipment you support. You know how to innovate and make decisions on his/her own, but also know how to take direction when it is given, paying attention to all details involved. Expected to improve current processes and introduce automation with an aim towards simplification.

You can execute small projects on your own and work with your manager in planning and executing larger local projects. You understand all aspects of the equipment you support. Some travel will be involved.

This position involves working on a 24/7 shift rota system 365 days per year.

Employment for all candidates is contingent upon satisfactory background checks.

Requirements

Bachelor of Science degree in Computer Science, Information Systems OR equivalent work experience
Recent graduates are encouraged to apply if they can demonstrate interest and knowledge in the position and a willingness to learn on the job - gap year students also considered
Min 3 years of experience in IT Infrastructure support and server administration in a mid-sized environment (200 - 1000+ server systems).
Min 3 years experience in data centre M&E equipment
Demonstrated examples of a drive to dig into the details of a system or process to solve customer problems
Experience working in a mission-critical operations environment
The position has a physical component requiring the ability to lift to 25Kg and may require working in cramped spaces or elevated locations
Ability to speak confidently & and communicate clearly in a virtual environment
Strong Adherence to process and being a process champion (including drafting new processes or challenging shortcomings in existing ones)
Excellent communication skills (oral & and written) and ability to interact professionally with a diverse group of customers and staff
Experience providing client-facing, direct customer support and service.
Ability to work productively in remote cross-functional teams or resourcefully and independently as an individual

Required Data Centre experience:

Thorough understanding of data centre design, including electrical and cooling plant & and operation thereof
Airflow management (hot aisle, cold aisle, containment etc.)
Rack, and stack equipment including commissioning of new racks
Strong structured cabling skills on fibre & and copper (e.g looming, term & test)

Required systems & and hardware expertise:

Systems administration (Linux and/or Windows Servers)
Hardware repair, diagnosis & break/fix
Networking fundamentals (DNS, TCP/IP, basic troubleshooting)
IT Hardware Concepts (RAID, SAN, x86 architecture, SCSI, FC, ethernet, iLO)
Base Operating System Installs and Configuration
Core OS Services: SSH, Telnet, RDP, FTP, NFS, DNS, DHCP etc.

Role Responsibilities and Requirements:

Act as data centre SME liaison to other technical teams & and non-technical teams (e.g networking, computing, compliance, business operations)
Understand internal customer problems and provide technical solutions in timely manner
Participate in the installation, monitoring, maintenance, support, and optimization of all production server hardware, software
System board level repair and fault diagnosis to SLAs
Planning & and commissioning new rack positions
Involvement with the design & and commissioning of new whitespaces
Structured cabling installation is a significant part of this position
Keep up with the latest technologies and be apply to apply them appropriately
Adherence to defined Health and safety processes at all times
Working as part of a multi-disciplinary team without friction

At Oracle, we dont just respect differences-we celebrate them. We believe that innovation starts with inclusion and to create the future we need people with diverse backgrounds, perspectives, and abilities. That’s why we’re committed to creating a workplace where all kinds of people can do their best work. It’s when everyones voice is heard and valued that we’re inspired to go beyond what’s been done before. https://www.oracle.com/corporate/careers/diversity-inclusion/

We expressly encourage disabled candidates to apply for this position. Please therefore feel free to voluntarily inform us in your application about any severe disability (degree of disability of at least 50%) or any equal status (degree of disability of at least 30% together with official decision on equality) in accordance with the German SGB IX.”

Data Centre Technician 255368