Order Manager IT (m/f/d)
Job description:
Contract Confirmation: You send a confirmation to the customer after accepting the cost absorption statement, verifying that the contract has been concluded.
Order Status Reporting: You create regular reports on the current status of orders and keep the customer continuously informed.
Procurement Requests: You prepare procurement requests for external services and suppliers for customer orders that are commissioned.
Order Coordination: You break down the overall order into individual tasks and coordinate these with the relevant departments.
Monitoring Order Execution: You monitor the execution of orders in terms of quality and adherence to deadlines until completion.
Escalation Management: In the event of deviations in quality and deadlines, you promptly initiate escalations.
Communication with Account Management: You inform account managers about the order status, particularly regarding planning deviations, invoice-relevant completions, and escalations, and discuss necessary countermeasures.
Customer Confirmation After Completion: After the completion of an order, you obtain the customer’s confirmation and communicate the completion to all relevant parties, including ACM, accounts receivable, and the customer.
Skills requested:
Education and Professional Experience: Completed commercial or technical training or a comparable qualification, supplemented by at least three years of professional experience in administrative work, reporting, and documentation.
Technical Competencies:Proven minimum of three years of professional experience in the mentioned fields.Solid knowledge and experience with common Microsoft Office programs (Word, Excel, Outlook, PowerPoint).At least one year of experience working with CRM systems.ITSM Tool Experience: Ideally, at least six months of experience with an ITSM tool, preferably USU Valuemation.Initial experience in creating minutes and status reports, as well as in deadline monitoring.
IT Affinity: Practical experience or theoretical knowledge in IT areas (databases, operating systems, networks, IT projects) and an ITIL Foundation certification.
Administrative Experience: Experience in public administration is advantageous.
Personal Competencies:Team-oriented, resilient, and assertive.Systematic and flexible thinking, confident handling of numbers, and an independent, structured working style.High level of commitment, responsibility, and a professional demeanour.Strong communication skills and customer orientation.
Language Skills: Very good German skills (at least C1).
The ETA Personal GmbH
The ETA Personal GmbH is a renowned personnel recruitment agency specializing in highly qualified experts in the fields of engineering, IT, power infrastructure, automotive and automation. With a focus on the German market, our team searches worldwide for highly skilled professionals to meet the requirements and needs of our clients. We understand the complexity of the industry and work closely with companies to identify and place the right talents. ETA Personal GmbH is your trusted partner for recruiting engineers who can master the challenges and innovations in high-tech sectors.
Are you ready for new challenges?
We at ETA Personal GmbH are always pleased to receive qualified applications from experts who wish to contribute their expertise and passion. We warmly invite you to apply and become part of our team.